Because we’re here to help

Answers to some of our most frequently asked questions.

  • Membership
  • Bladder Protection
  • CBD

Membership

Right here at becausemarket.com- take our fit quiz to begin! We also have a team of dedicated product specialists who will gladly help you at (855) 318-5318.
In your trial box, you’ll find 6 units of the recommended product based on your answers and 3 samples of another product we think you might enjoy! Trials also include our catalog and a free gift.
After you order your trial box, you have 16 days to call and let us know how you liked the products. If you loved them, no need to do anything further - we’ll ship a full order after those 16 days. On the other hand, if the trial products didn’t work out for you, no worries! We’ll work with you to find a product that you love.
The shipping fee is just for the trial box - after that, shipping is FREE for full orders and as many more free samples as you would like to try.
We offer a flexible monthly subscription that keeps prices low for our members. You’re free to change shipping dates at any time, and you’ll always have enough time to try a product before receiving your full order. There’s no ongoing commitment - cancel anytime.
If you are not interested in committing to monthly shipments, no worries! Here at Because we are flexible with our members. You set your own shipment schedule- we’ll create a customized plan that suits your needs.
We started Because to help our grandparents, but we soon realized that they weren’t the only ones that would benefit from getting cheaper, high quality supplies delivered to their front door every month. We hope you love Because as much as they do!

Our Products

Our products contain less chemicals than other brands and we use materials sourced from the US. We cut out the middleman and sell directly to you, so we’re also able to use your feedback to continuously improve our products!
Our underwear is hypoallergenic and latex-free, made with next-generation materials for a more comfortable fit. We offer Moderate, Maximum, and Overnight absorbencies for men and women.
Our pads are hypoallergenic and latex-free, made with next-generation materials for a more comfortable feel. They come in Light, Moderate, Maximum, and Overnight absorbency, and we also carry boosters that can be inserted into underwear to increase protection.
S/M - 28-40 inches around waist Large - 38-50 inches around waist X-Large - 50-60 inches around waist 2X-Large - 60-80 inches around waist (Only for Women’s and Men’s Max Absorbency Underwear)

Changing Your Order

We are happy to adjust your order whenever you would like! We have dedicated product specialists available Monday to Friday from 6:00am to 6:00pm PT and on Saturday from 9:00am to 5:00pm PT (Sunday closed) that you can reach at (855) 318-5318. You can change dates, skip shipments, adjust quantities, and more.

Shipping and Payments

After the initial shipping fee, shipping is free on all regular orders, and as many free samples as you would like to try!
Standard shipping takes between 4-9 business days from the charge date.
You can pay by credit card, debit card, or Paypal.
Once your order has shipped, we’ll send you an email that will include tracking information.

Gifting

Here at Because we are a community and we appreciate you sharing the service. If you refer your friends or family to Because, and they sign up with us, we will send you a free box of your favorite product!

Cancellations and Returns

No need to return a shipment - we ask that members donate unwanted or unused supplies to nursing homes, women’s shelters, and other organizations in need. This is our way of giving back.
No need to return a shipment - we ask that members donate unwanted or unused supplies to nursing homes, women’s shelters, and other organizations in need. This is our way of giving back.
Refunds take 3-5 business days to process, and we give notification of refunds via email.
You can cancel your subscription at any time. There are no fees for cancellations. We have dedicated product specialists available Monday to Friday from 6:00am to 6:00pm PT and on Saturday from 9:00am to 5:00pm PT (Sunday closed) that you can reach at (855) 318-5318. You can also email us at help@becausemarket.com to request the changes. We will get back to you within 48 hours.
Credits are issued on a case-by-case basis, and will discount against your future Because orders.

Product Details

No - all of our underwear, pads, and guards are unscented.
Yes - all of our underwear, pads, and guards are 100% latex-free.
We have a variety of sizes for all body types.
Our (moderate pads) are rated to absorb up to (850) ml of liquid. They're useful in a lot of situations - not just for minor leaks.
Yes- we've engineered them for maximum comfort, softness, and durability.
Our (moderate pads) can absorb (850) ml of product in seconds.

Product Details

CBD stands for Cannabidiol - it’s an all-natural anti-inflammatory chemical derived from the hemp plant. CBD is also called Hemp Extract.
Anti-inflammatory chemicals reduce inflammation and swelling. CBD is an all-natural type of anti-inflammatory, and so it’s popular among people who are looking for natural ways to reduce inflammation and swelling.
CBD is from nature and is not new- but a farm bill that passed at the end of 2018 made it a lot easier to sell products with CBD in all 50 states. The World Health Organization has determined CBD to be safe.
No. CBD is not psychoactive, which means you won’t feel it in your head.
CBD activates enzymes and receptors in the body, which help regulate your mood, digestion, hormones, nervous system, and more.
That’s a question for your doctor – we can’t promise you that CBD will help with your specific needs. We can tell you is that in general people looking for all-natural help with discomfort related to inflammation or swelling seem to be interested in CBD.
People like to take CBD in different ways, so we offer a few different products - we have gummy with CBD you can eat. We have pain spray or skin cream that you put on your skin. And we have a tincture that is a liquid you take with a little dropper under your tongue.
This is a question for your doctor - We can’t give you medical advice.
No. It’s derived from the hemp plant which isn’t the same as marijuana. The two plants are from the same family but are not the same plant. CBD doesn’t make you feel “high” or “out-of-it” like marijuana does.

Our product specialists are here for you.

We’re here to help. Call (855) 318-5318, email, or chat with our trained experts.

We’re here to help.

Call (855) 318-5318, email, or chat with our trained experts.