Because we’re here to help

Answers to some of our most frequently asked questions.

Trial & Auto-Shipments

Changing Your Order

Shipping

Payment

Cancellations and Returns

Bladder Protection

Trial & Auto-Shipments

You’re in the right place - take our fit quiz to begin! We also have a team of dedicated product specialists who are happy to help you get started at (855) 318-5318.
Your trial includes 3 pieces of recommended product from the fit quiz + select samples we think you may also like to try.
Your trial should arrive in 5-7 days.
16 days. We’ll email and text you 3 business days before your first auto-ship refill to make sure you’re happy with the products you tried. If we don’t hear from you, we’ll assume you’re all set, and your first refill order will auto-ship in 16 days. You can always adjust your refill timing, quantity, and products on Your Account page.
The shipping fee is just for the initial trial box - after that, shipping is FREE for refills. We charge this initial fee as some people have taken advantage of our free samples in the past.
You are in full control. You are always free to change products, quantities, shipping dates, pause or cancel auto-ship at any time. We’ll always email you 3 business days before your next refill in case you want to make any changes.
If you’re not 100% satisfied we offer a 30-day money back guarantee. Reach out to help@becausemarket.com with what didn’t work and we’ll take care of it.
We started Because to help our grandparents, but we soon realized that they weren’t the only ones who would benefit from getting affordable and good quality supplies conveniently delivered every month. We hope you love Because as much as they do!

Changing Your Order

Of course! You can use your Because Account Portal to skip a refill and make other changes. To access, simply click here: https://becausemarket.com/account/ - we’ll send you an email with the link.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because account loads, click the edit button next to “Your next refill ships”
  • Select the date that works best for you - this is the date we’ll ship your next refill
  • Click “Confirm Change”
You can also send us an email at help@becausemarket.com and we would be happy to help. You’ll get an email and text (if enabled) confirming any changes. We want to make your refills easy and hassle free.
Yes! You can use your Because Account Portal to adjust your products, auto-ship dates, or make changes to your account. To access your Because Account simply click here: https://becausemarket.com/account/ - we’ll send you an email with the link.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click the edit button next to “Your next refill ships”
  • Select the date that works best for you - this is the date we’ll ship your next refill
  • Click “Confirm Change”
You’ll get an email and text (if enabled) confirming any changes. Changes are free of charge and you’ll always get free shipping. You can also send us an email at help@becausemarket.com and we would be happy to help. We want to make your shipments easy and hassle free.
You can use your Because Account Portal to make product switches or other changes to your account. To access your Because Account simply click here: https://becausemarket.com/account/. You can also email us and we would be happy to help you. We have an assortment of products and sizes available and want you to be happy! You’ll get an email and text (if enabled) confirming any changes. Rest assured that any change is free of charge.
Of course! You can use your Because Account Portal to add or remove products from your Auto-Ship or make changes to your account. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access Account” button from your email
  • Once your Because Account loads, you can “Add” new products or “Edit” existing items to your Auto-Ship
You’ll get an email and text (if enabled) confirming any changes. Rest assured that any change is free of charge and you’ll always get free shipping.
Super simple - you can use your Because Account Portal to add or remove products from your Auto-Ship or make changes to your account. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click on "Your Account" at the top of the page.
  • Click the “edit” button on the next to your “Shipping Address”
  • Fill in your new shipping details
  • Click “Apply Changes”
You can also email us at help@becausemarket.com and we would be happy to help. We want to make working with us easy and hassle free!
No problem. You can use your Because Account Portal to skip a shipment and make other changes to your Auto-Ship. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click the edit button next to “Your next refill ships.
  • Select the date that works best for you - this is the date we’ll ship your box on.
  • Click “Confirm Change”
You can also send us an email at help@becausemarket.com and we would be happy to help.

Shipping

We charge $2.99 for the initial trial. After this, shipping is free on Auto-Ship orders, as well should you need to try other of our free samples!
We currently ship only to the US. Want us to ship to your country? Please email us at help@becausemarket.com and let us know.
We ship via US courier and it takes between 3 to 6 business days depending on where you live. We provide a tracking link and send shipments updates via email and text for every package so you can now exactly where it is and when it will get to you.
We proudly accept most armed forces addresses, although shipping times may vary. Just follow the regular checkout process and enter your appropriate APO/FPO/DPO address in the shipping section Thank you, on behalf of Because, for serving our country!
No - you do not to be home. All shipments don’t require a signature and will be discreetly delivered to you.
The USPS does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. The Reminder email we send you before processing your order displays the address we have on file, but changes can be made at anytime from your Because Account Portal page.
We provide a tracking link once your order is processed so you can now exactly where it is and when it will get to you. We also send shipment updates via email and text (if applicable) for every package to make it easy and hassle free.
Yes! Please send us a text message at 1(800) 251-0692 or email us at help@becausemarket.com and we’ll be glad to ship your order ASAP. You can also use your Because Account Portal to make this shipping change directly. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click the edit button next to “Your next refill ships.
  • Select tomorrow - this is the date we’ll ship your box on.
  • Click “Confirm Change”
We want to make your shipments easy and hassle free.
No problem! Please email or call us and our Customer Care team will help get your order to the correct address.

Payment

You can pay by credit card, debit card, or Paypal. For Auto-Ship orders we also checks sent by mail.
Yes, we do! To pay with PayPal, select PayPal as the checkout option during your trial.
Yes! If you’d like to pay for any order using a check please send us an email at help@becausemarket.com with your request. Our Customer Care team will be glad to help.
It’s easy and just takes 1 minute - you can use your Because Account Portal to add or remove products from your Auto-Ship or make changes to your account. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click on "Your Account" at the top of the page.
  • Edit your payment payments as necessary
You can also email us at help@becausemarket.com or call us and we’ll be glad to help.
You'll be billed the day we your ship your box. Not sure when that is? You can view or change your bill date here through your Because Account Portal.. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, the date will be displayed right there and you can edit it as necessary.
You’re in control of your bill date and can pick any date that works for you. You can also send us a text message at 1(800) 251-0692 or email us at help@becausemarket.com and we’ll be happy to tell you.

Cancellations and Returns

Returns are accepted up to 30 days after you receive your shipment for a full refund, minus the handling fee for your order. Items must be in new and unopened condition and you will be responsible for the cost of return shipping.

Opened items are not able to be returned.

Refunds will be issued to the original form of payment only, within 10 business days after receipt and inspection of the returned product. You will receive an email confirmation when your refund is processed.

Yes. Refunds are issued on a case-by-case basis. Please email us at help@becausemarket.com and we would be happy to help.
Refunds take 3-5 business days to process, and we give notification of refunds via email.
You can cancel your Auto-Shipments any time and you can use your Because Account Portal to do so. To access your Because Account simply click here: https://becausemarket.com/account/.
  • Open the “Access Your Account” email from us in your inbox
  • Click the “Access account” button from your email
  • Once your Because Account loads, click on "Your Account" at the top of the page.
  • Click the “cancel” link at the bottom of the page
Credits are issued on a case-by-case basis, and will discount against your future Because orders.

Bladder Protection

We started Because to help our grandparents, but we soon realized that they weren’t the only ones that would benefit from getting affordable and good quality supplies delivered to their front door every month. We hope you love Because as much as they do! We’re proud to focus on:
  • Great quality and price: Products crafted with quality materials, manufactured with feedback from tens of thousands of older adults.
  • Make your life easier: Our discreetly packaged products are delivered straight to your doorstep. Tailored to your needs.
  • Here to help: Our trained product specialists are here to help you find the best products for the weeks, months, and years ahead.
From Bladder Protection to SkinCare, we carry a variety of thoughtfully developed products.
No - all of our underwear, pads, and guards are unscented.
Yes - all of our underwear, pads, and guards are 100% latex-free.
We have a variety of sizes for all body types.
Our (moderate pads) are rated to absorb up to (850) ml of liquid. They're useful in a lot of situations - not just for minor leaks.
Yes- we've engineered them for maximum comfort, softness, and durability.
Yes, our pads absorb quickly but it's not just about rapid absorption - you also want products that also protect you from leaks. Our maximum and overnight underwear have double leak guards around the leg openings to provide an extra layer of protection. Our Because Premium Pads feature side leak guards to make sure that even a wet pad can still stop leaks. Finally, you want products that don’t make you feel wet when you’re asleep or before you can make a change. Our products are all designed to stay dry and draw the moisture away from your body quickly, and keep you dry until you can change.

Your bladder protection underwear should fit snugly but should not rub or chafe. All our underwear comes folded to reduce shipping size (that’s a good thing for the environment!). Unfold the underwear. Once unfolded put your hand into the underwear top and loosen the front from the back. The easiest way to put the underwear on is to sit down and place both your right and left hand into the underwear, holding them open wide enough to slide your legs through the leg holes. Pull up until you reach your knees, then stand up and gently pull the underwear up. Make sure the elasticized top is fully extended.

You also want to make sure that the bladder protection pad in the underwear is centered between your legs. The front and back coverage of the protective pad should be equal - adjust the underwear until it feels comfortable. All our maximum and overnight underwear have double leak guards. Make sure these are not rubbing and are positioned comfortably. You may want to run your fingers between the underwear and your skin to make sure it's positioned comfortably and not doubled over. If the leak guard is rubbing, try going up a size.

Most of our underwear has the size marked on the back of the underwear, but if you need to make sure the back of the underwear should have a little bit of extra material to make sure the underwear covers you in the back.

All our bladder protection pads and guards have a sticky side. To use, remove the cover from the sticky side and position the sticky side down in your underwear. Remove and replace as needed. If you are using bladder protection pads or guard within disposable bladder protection underwear to increase absorbency, the sticky back may damage the underwear. You can try applying a little body powder to the sticky backing to reduce the stickiness.

Because has boosters! Boosters are designed to increase the absorbency of your bladder protection underwear. Boosters can significantly increase the total absorbency of the bladder protection underwear. Search “booster” on your account page or reach out to us and we can suggest the right option for your needs.

Customers often mention they use pads or guards to increase the absorbency of their disposable bladder protection underwear. This is a great option for many customers, especially during the day. Boosters work best for overnight uses as they are designed to offer an additional layer of full coverage within your bladder protection underwear.

Our Because bladder protection underwear can be disposed of in any regular trash receptacle. To remove the underwear, tear the sides and pull the underwear off between the front of your legs. Fold the underwear over so that the core is covered by the sides and place in the trash. Bladder control underwear is not flushable.

Our product specialists are here for you.

We’re here to help. Call (855) 318-5318 or email to chat with our trained experts.

We’re here to help.

Call (855) 318-5318 or email to chat with our trained experts.