Answers to some of our most frequently asked questions.
Returns are accepted up to 30 days after you receive your shipment for a full refund, minus the handling fee for your order. Items must be in new and unopened condition and you will be responsible for the cost of return shipping.
Opened items are not able to be returned.
Refunds will be issued to the original form of payment only, within 10 business days after receipt and inspection of the returned product. You will receive an email confirmation when your refund is processed.
Your bladder protection underwear should fit snugly but should not rub or chafe. All our underwear comes folded to reduce shipping size (that’s a good thing for the environment!). Unfold the underwear. Once unfolded put your hand into the underwear top and loosen the front from the back. The easiest way to put the underwear on is to sit down and place both your right and left hand into the underwear, holding them open wide enough to slide your legs through the leg holes. Pull up until you reach your knees, then stand up and gently pull the underwear up. Make sure the elasticized top is fully extended.
You also want to make sure that the bladder protection pad in the underwear is centered between your legs. The front and back coverage of the protective pad should be equal - adjust the underwear until it feels comfortable. All our maximum and overnight underwear have double leak guards. Make sure these are not rubbing and are positioned comfortably. You may want to run your fingers between the underwear and your skin to make sure it's positioned comfortably and not doubled over. If the leak guard is rubbing, try going up a size.
Most of our underwear has the size marked on the back of the underwear, but if you need to make sure the back of the underwear should have a little bit of extra material to make sure the underwear covers you in the back.
Because has boosters! Boosters are designed to increase the absorbency of your bladder protection underwear. Boosters can significantly increase the total absorbency of the bladder protection underwear. Search “booster” on your account page or reach out to us and we can suggest the right option for your needs.
Customers often mention they use pads or guards to increase the absorbency of their disposable bladder protection underwear. This is a great option for many customers, especially during the day. Boosters work best for overnight uses as they are designed to offer an additional layer of full coverage within your bladder protection underwear.
Our product specialists are here for you.