A good continence-care handoff tells the next helper what the person prefers, which products fit, where supplies are stored, and which changes require a call. Keep it short, current, and respectful.
This article is for general education only and does not replace medical advice or hands-on training. Ask a qualified healthcare professional about symptoms, skin concerns, transfers, or changes to a care plan.
Start with dignity and communication
Write the words the person prefers. “Protective underwear,” “brief,” or “pad” may feel more respectful than household slang.
Include:
- Preferred name and pronouns.
- How to offer help.
- What the person can do independently.
- Privacy preferences.
- Words or approaches to avoid.
Family Caregiver Alliance discusses the emotional and social side of incontinence care: FCA caregiver resource.
List exact products and sizes
Do not write “use the blue package.” Packaging changes and two products can look similar.
Record:
- Product type.
- Brand or product name.
- Size.
- Day, overnight, or outing use.
- Pad or booster use, if part of the established routine.
- Where unopened and daily supplies are stored.
Describe the normal routine
A handoff should state what usually happens without forcing a rigid schedule.
- Usual bathroom reminders or timing.
- How changes are offered.
- Transfer or dressing help required.
- Cleanup products used.
- Disposal and laundry steps.
- Backup clothing location.
Read Changing Protection With Dignity for communication ideas.
Define what should be reported
Ask helpers to note facts, not diagnoses.
Report:
- New or repeated leaks.
- Product changes and time.
- New redness or broken skin.
- Pain, fever, blood in urine, or trouble urinating.
- A sudden change from the person’s usual bladder or bowel pattern.
- Supplies nearing the reorder point.
Urgent symptoms should follow the household’s clinical or emergency plan.
Printable handoff
Person’s preferences
Preferred words: ______
Independent steps: ______
Help requested: ______
Products
Day product/size: ______
Night product/size: ______
Backup: ______
Routine
Bathroom reminders: ______
Change routine: ______
Cleanup/disposal: ______
Call or report when
Supply location and reorder point
NAFC provides a broader Caregiver Reference Guide.
Build the station with Because Market care supplies, then place this one-page handoff beside the supply list—not in public view.