How can we help?

This is the question we hear most, and it’s a fair one. Our underwear gives up to 12-hour odor control — it’s built to lock odor away rather than let it out. Change when you’d normally change, and if you want extra reassurance when you’re out, keep a pack of cleansing wipes and a disposal bag in your purse.

Yes. Pack a few in your carry-on rather than only in your checked bag, so you have them with you the whole way. Travel packs are made for this — they slip into a purse. Add a couple of disposal bags and a pack of cleansing wipes, and an airport bathroom stops being a problem.

Not in these, no. Our underwear and pads are built to absorb liquid, so they soak up pool water too. For swimming, look for a reusable swim brief made for the water. Change into a fresh pair as soon as you’re out and dry — a travel pack in your swim bag makes that a half-minute job.

The same way you change anything else. Our underwear has tear-away seams, so you can step out of a pair without taking off your shoes or pants. Roll it up, put it in a disposal bag, and go. Keep a spare travel pack in your purse and you’re never caught out.

Bag it and throw it away, or bag it and bring it home — your call. Our disposal bags are completely opaque and odor-proof, so either way clean-up stays private. Slip one or two into your bag before you leave the house.

Go by how much you leak, and when. Pads and guards hold about 3 cups and go inside your own underwear. Maximum underwear holds up to 4 cups, which suits all-day wear. Overnight holds up to 6 cups, for nights and heavier leaks. Not sure? Start with Overnight for nights and Maximum for days — you can switch any time from your account. See the range for women or for men.

Yes. Sizes go up to XX-Large, which fits up to an 80-inch waist or hip — not every product carries every size, so check the chart on its page. Measure around the widest part of your waist and hips, and if you’re between two sizes, take the larger one. Fit matters more than people expect: about half of all leaks come down to the wrong size.

They’re worn just like everyday underwear — pull them on and get dressed. The material is soft and cloth-like rather than stiff, so it sits under pants or a skirt. Orders arrive in plain, unmarked packaging too, with nothing on the outside that says what’s inside.

The material is soft and breathable, which is the whole point when you’re wearing protection all day. Our Sensitive line goes further: a 100% plant-based topsheet spun from sugarcane fibers, free from fragrances, parabens, chlorine, PFAS and latex. If your skin is easily irritated, a barrier cream and our cleansing wipes are worth adding.

Add-on inserts that boost your underwear’s absorbency. You lay one inside the underwear you already wear — Overnight boosters add 4 cups, Maximum boosters add 2 — so you get more protection without changing anything else. See the booster pads.

There are three ways you can start with us! Choose the starter pack if you’d like to try the product first before any full shipments- your subscription will begin two weeks after you sign up. Buy once if you’d like to place orders as needed, or start with a subscription right away with a plan customized just for you. You can always make changes and switch from subscribing to placing orders as needed. Visit becausemarket.com to order anytime. Because we should fit into your life, not the other way around.

To Buy Once, you can visit becausemarket.com, select the product you’d like to order under the category of your choice (you'll see "Bladder Protection", "Skin Care", etc.) and when you’re ready you can click “Buy Once”. If you want to try the products before ordering a larger amount (and do not want the starter pack), we recommend you order the smallest quantity.

You can always reorder from your online account, or we would be happy to help at 855-231-6622 or help@becausemarket.com.

To Subscribe, you can visit becausemarket.com, select the product you’d like to order under “Shop”, and when you’re ready you can click “Subscribe and Save”. We offer special discount pricing for individuals ordering on subscription- the plans are very flexible and you can always make changes through your online account. Orders are shipped automatically and delivered discreetly to your door.

Choose the starter pack that works for you! Starter packs include: 2 pairs of disposable underwear + a pack of travel wipes, 20 pads + a pack of travel wipes, or 20 guards. During the sign up process you’ll notice that we ask how many you use per day- that number will help us determine how many to send in your future orders! Towards the end of the sign up process we notify you of the pricing for future orders and also provide details on your trial period, which is 2 weeks. The trial period starts the day you sign up. If the first product doesn't suit your needs, no worries. You can always request to try a different product in a new starter pack. Because one size and one product doesn't fit every situation.

No, we send out the starter pack so you can try them out prior to any full orders being sent. We just ask that you let us know how they work for you during the trial period. You can always try other products in a new starter pack, make changes to your future orders, or cancel anytime during the trial period! If you prefer you can order as needed at becausemarket.com.

We recommend that you place two separate orders with different names and two different email addresses when you sign up. Because people's needs and routines are personal and unique.

To get in, open your online account and enter your email address — we’ll send you an email with the link. You can also ask us for the link at help@becausemarket.com.

You can add or remove products yourself, any time. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Edit” on your subscription to change the quantity, size or color — or to swap the product.

To add a new product to an existing subscription:

1. 1Click one of the categories at the top (bladder protection, personal care, supplements, and so on).
2. 2Find the product you want to add.
3. 3Choose whether it joins your subscription, comes as a trial, or is a one-time purchase.
4. 4Add it to your cart.
5. 5Check out as normal.

We want to make your refills easy and hassle free. You can also email us at help@becausemarket.com and we would be happy to help.

You can switch products, sizes and order dates yourself. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Edit” in the box under “Subscription details”.
4. 4Choose your new size, quantity, color or product.
5. 5Click “Update” or “Swap”.

We have plenty of products and sizes, and we want you to be happy with yours — email us at help@becausemarket.com and we would be happy to help. You’ll get an email and a text (if enabled) confirming any change.

You can change the size or the quantity yourself. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Edit” in the box under “Subscription details”.
4. 4Choose your new size and/or quantity.
5. 5Click “Update”.

Changes are free of charge. You can also email us at help@becausemarket.com and we would be happy to help.

You can skip an order yourself, and it takes about a minute. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Skip order” at the top of the screen.
4. 4When the popup loads, click “Confirm”.

You can change your address yourself. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Scroll down to the box titled “Shipping Address”.
4. 4Click “Edit”.
5. 5Type in your new address and click “Confirm”.

You can also email us at help@becausemarket.com and we would be happy to help.

You can update your card yourself. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Scroll down to the box titled “Payment details”.
4. 4Click “Update”.
5. 5Open the email titled “Update your payment method for Because Market” and click “Confirm payment information”.

All of your settings live in one place: shipment dates, address, payment details, the products in your subscription and more. To get in, open your online account and enter your email address — we’ll send you an email that takes you straight there. You can also email us at help@becausemarket.com and we would be happy to help.

Pull your next shipment forward and it goes out now. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Order Now” at the top of the screen.
4. 4When the popup loads, click “Confirm”.

You can also go to the product on the site, add it to your cart and check out as normal — or email us at help@becausemarket.com and we would be happy to help.

Your past orders are in your account. To get in, open your online account and enter your email address — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Look below the recommended products section (the part highlighted in black) and click “View past orders”.

We would be happy to help with cancellation requests over the phone or by text. Call us at 855-231-6622, or text us at 855-910-0545.

You can also cancel yourself. Open your online account, enter your email address and click “Access Portal” — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Scroll to the bottom and click “Cancel subscription”.

We accept all major debit/credit cards as well as PayPal- for Auto-Ship orders.

You’ll be billed the day we process your order. You can view or change your bill date in your online account.

We charge $2.99 for shipping the initial starter pack order. Shipping is always free on orders over $75, whether it is a one-time purchase or subscription. Any order under $75 will be subject to a shipping fee of $7.99. Orders under $25 from Alaska or Hawaii will be subject to a $14.99 shipping fee. Orders over $25 from Alaska or Hawaii will be subject to a $12 shipping fee.

Standard delivery is 3-7 days. Free shipping is available for orders over $75. You will receive a shipping confirmation email with tracking information once your order ships.

No, you do not. Shipments do not require a signature! Because we're here to make your to-do list a lot simpler.

The USPS does provide a mail forwarding service, but we can only guarantee delivery to the shipping address we have on file. If you are moving, please notify us and provide us with your new address 3 days prior to your order date.

We send a tracking link and shipment updates by email and text, so you always know when to expect your order. Tracking also lives in your online account.

Yes. You can move your next order up yourself. To get in, open your online account — we’ll send you an email with the link.

1. 1Open the “Access Your Account” email from us in your inbox.
2. 2Click the “Access Account” button in that email.
3. 3Click “Order Now” at the top of the page.

Or email us at help@becausemarket.com and we would be happy to ship your order right away.

No problem. Email us at help@becausemarket.com and our Customer Care team will get your order to the right address.

Once you have been charged for an order, we are unable to cancel it. If you have any questions or concerns, call us at 855-231-6622 or email help@becausemarket.com.

Please reach out to help@becausemarket.com for a return authorization. Returns are accepted within 30 days of order processing. Returned items must be in new and unopened condition. You will be responsible for the cost of shipping items back to us. Refunds will be issued to the original form of payment only (minus the shipping fee), after receipt and inspection of the returned product. Returns sent without prior authorization, including refused packages, will not be accepted. Return labels are not provided.

Please call us at 855-231-6622, or write to us at help@becausemarket.com, and we will be happy to help with your request.

An HSA (Health Savings Account) is a tax-advantaged savings account that allows individuals with high-deductible health plans (HDHPs) to save money for qualified medical expenses. Funds in an HSA roll over from year to year. An FSA (Flexible Spending Account) is a tax-advantaged account that allows individuals to set aside pre-tax dollars for qualified medical expenses. Unlike an HSA, FSA funds are typically “use it or lose it,” meaning they must be spent within the plan year or a grace period. Both accounts can be invested or used for eligible healthcare costs, including incontinence products.

Our bladder protection — incontinence underwear, bladder-control pads, guards, boosters and underpads — is FSA- and HSA-eligible, along with rollators and more. Pay with your benefits card at checkout, just like any other card; the four steps are further up this page.

No, in most cases, you do not need a prescription. These products are typically considered eligible medical expenses. However, checking your plan’s specific requirements is always a good idea.

Common incontinence supplies, such as bladder leak pads, incontinence guards, adult diapers, protective underwear, and absorbent underpads, are eligible. Luxury or non-medical products may not qualify.

Yes, you can submit receipts to your HSA/FSA provider for reimbursement. Be sure to keep detailed receipts showing the product name and purchase date.

There’s no specific spending cap for these products, but your total spending is limited to your HSA or FSA account balance.

Yes, however, you can only use your HSA/FSA funds for eligible expenses on dependents listed on your health plan.

Keep your receipts, including the product description, purchase date, and amount paid, if your plan provider requires verification.

If the return is accepted, the funds are typically refunded to your HSA/FSA account. However, timing may play a role, as some plans have specific deadlines or rules for processing refunds. It’s best to check with your HSA/FSA administrator to ensure compliance with your plan’s policies.

You may need to reimburse your account for the ineligible expense. Check with your HSA/FSA administrator for guidance.