Willow by Because Underwear

When you choose to turn your order to a subscription with Because, you’ll be able to guarantee that you’ll have the products you need, when you need them, without having to remember to order them.

Additionally, you’ll save money! With a subscription you’ll save 10% on every order, get free shipping on orders over $75, have access to 24/7 customer support, and be able to skip or cancel your order, anytime. To choose our subscription option, simple choose “Subscribe and Save” when choosing your product. Orders are shipped automatically and delivered discreetly right to your door.

All of your settings are available on your online account where you can make changes such as shipment dates, address, payment details, subscription products, and more.

To access your online account simply click here and input your email address- we’ll send you an email to directly access your account. You can also email us at [email protected] and we would be happy to help.

You can use your online account to adjust your products, order dates, or make changes to your account. To access your online account simply click here and input your email address-we’ll send you an email with the link.

1. Open the “Access Your Account” email from us in your inbox
2. Click the “Access Account” button from your email
3. Once your Because Account loads, you can “Edit” your current subscription by changing the quantity, size, color, etc. or swapping the products. 
4. If you want to add new products to an existing subscription, simply:
5. Click on one of the categories at the top (bladder protection, personal care, supplements, etc.)
6. Find the product you want to add
7. Choose whether you want to receive the new product as part of your subscription, trial the new product, or simply purchase it once
8. Add it to your cart 
9. Check out as normal

You can also email us at [email protected] and we would be happy to help you. We have an assortment of products and sizes available and want you to be happy! You’ll get an email and text (if enabled) confirming any changes.

Standard delivery is 3-7 days. Free shipping is available for orders over $75. You will receive a shipping confirmation email with tracking information once your order ships.

For returns or exchanges please reach out to [email protected]. We’ll gladly accept unused, unopened products within 30 days of purchase however, Because does not cover the cost of shipping the items returned.

For more information, please visit our FAQ page.